One Wild and Precious
It's my mom's birthday this week, but sadly, she's not with us to celebrate. When I think about the age she was when she passed away from cancer, I'm reminded that I'm not that far away from her in terms of my age. If I were to live as long as my mom did, I would have about four years to live.
The Auditor: A Hotel Story
Late one afternoon, a nervous-looking guest services agent came to my office, "Jordan, our QA auditor has just checked in to the hotel and would like to see you." When I worked in a branded hotel, I could expect to receive two audits per year from the brand. There are two letters in our alphabet that will send a chill through the blood of any hotel general manager.